PBS Aerospace application engineers visited the main PBS production site. We had the chance to interview them and find out how was their experience.
Hi Byron and Tom, thanks for your time! Let's start with a simple question - please briefly introduce yourself. Where are you from and what is your role in the company?
Byron: Hi, my name is Byron and I work as an application engineer for PBS Aerospace. I am the first point of contact for our customers' technical support. I currently live in Atlanta, where PBS Aerospace is based. Atlanta has both one of the world's largest airports and the most competitive aerospace and defense industries.
Tom: Hello everyone. My name is Tom, and like Byron, I'm also an application engineer. In addition to technical support, we offer customers specific solutions that are suitable for their applications. We also support our sales team and help them with technical details. I live and work remotely for PBS Aerospace from Indianapolis, a city famous for the Indy 500.
You just toured the PBS engine manufacturing site. How do you rate it?
Byron: I've been working for PBS for seven months and I'm really glad I got to visit the production. I know our company has a long history in engineering, whether we're talking about aerospace or foundry and cryogenics. At the same time, modern technology, robots and high automation of production can be seen everywhere. Colleagues are friendly and you can see that they care about their work and our customer really gets a reliable engine.
Tom: I would say it's great to meet and see colleagues face to face. In today's world of online meetings and phone calls, it's easy to forget how important personal contact is. It is easier to communicate problems and it is also good to know colleagues from a different point of view, not only from the work point of view.
How will you use the experience gained now in your work? Where do you see the main benefit?
Tom: The benefit of the visit and tour cannot be summed up. Not only do we now know what the engine looks like inside, but we've also seen how the engines are tested before they reach our customers. The entire production process from the first sheet to the final product is demanding and sophisticated. You can't get this knowledge over the phone or in an online meeting; you really have to see and experience it.
Byron: The benefit for me personally is really big. I feel that we will now be able to better explain to our customers how the engine manufacturing process works and answer their questions. It's also great to see in practice what I only had inklings of. This will make our technical support for customers and the sales team much more efficient and it will be easier to talk about the individual processes because we could actually see them.
Redacted from the original interview with Thomas Wright and Byron Chiu, by PBS Marketing Team